CrewCam Privacy Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for you to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by, or is under common control with a party.

Application refers to CrewCam, the software program provided by the Company.

Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to CrewCam Inc.

Cookies are small files placed on your computer, mobile device, or any other device by a website.

Country refers to: United States.

Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Application or the Website or both.

Service Provider means any natural or legal person who processes the data on behalf of the Company.

Third-party Social Media Service refers to any website or social network through which a User can log in or create an account to use the Service.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

Website refers to CrewCam, accessible from https://www.crewcamapp.com.

You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Categories of Personal Information We Collect

In the past twelve (12) months, we have collected the following categories of personal information:

• Identifiers: name, email address, phone number, IP address, unique device identifiers, account login credentials.
• Commercial Information: records of products or services purchased, subscription tier, billing information.
• Internet or Network Activity: browsing history on our Service, search history, interactions with our Service, advertisements, and emails.
• Geolocation Data: approximate location derived from IP address; precise location from GPS when authorized for job site documentation.
• Visual Information: photos, videos, and audio recordings you capture and upload through the Service.
• Professional Information: company name, job role, trade specialty, project information.
• Inferences: inferences drawn from the above to create a profile reflecting preferences, characteristics, and behavior for product improvement and marketing.

We do not knowingly collect "sensitive personal information" as defined under the California Consumer Privacy Act (CCPA/CPRA).

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Company name and professional information
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as your device's IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service through a mobile device, we may automatically collect certain information including the type of mobile device you use, your mobile device unique ID, IP address, mobile operating system, type of mobile Internet browser, and other diagnostic data.

Information from Third-Party Social Media Services

The Company allows you to create an account and log in through Third-Party Social Media Services including Google, Facebook, Instagram, Twitter, and LinkedIn. If you register through these services, we may collect Personal Data already associated with your Third-Party Social Media Service account, such as your name, email address, activities, or contact list.

Information Collected While Using the Application

While using our Application, in order to provide features of our Service, we may collect, with your prior permission:

• Pictures, videos, and audio from your device's camera, microphone, and photo library
• Precise location information for job site documentation
• Voice recordings used to generate AI-powered reports

You can enable or disable access to this information at any time through your device settings.

Tracking Technologies, Cookies, and Advertising

We use Cookies and similar tracking technologies (including web beacons, pixels, tags, and scripts) to track activity on our Service, store certain information, analyze usage, and deliver advertising.

Categories of Cookies and Trackers We Use

Strictly Necessary Cookies (Session). Administered by us. Essential to provide you with services available through the Service and to enable core functionality, including authentication and fraud prevention. The Service cannot function properly without these cookies.

Functionality Cookies (Persistent). Administered by us. Allow us to remember choices you make, such as login details and preferences, to provide a more personalized experience.

Analytics Cookies (Persistent). Administered by us and our analytics service providers (including Hotjar). Help us understand how users interact with the Service so we can improve it. These cookies collect information about page visits, session replays, heatmaps, and feedback.

Advertising and Targeting Cookies (Persistent). Administered by us and our advertising partners, including Meta Platforms, Inc. (Facebook/Instagram). These cookies and tracking pixels are used to deliver advertisements relevant to you and your interests, measure the effectiveness of advertising campaigns, and build audiences for retargeting. See the "Advertising Partners and Meta Pixel" section below for more detail.

Advertising Partners and Meta Pixel

We use the Meta Pixel (also known as the Facebook Pixel) and related Meta business tools provided by Meta Platforms, Inc. on our Website. The Meta Pixel is a snippet of code that allows us to:

• Measure the effectiveness of our advertising on Facebook and Instagram
• Track conversions and actions taken on our Website (such as form submissions, sign-ups, and purchases)
• Build custom audiences for advertising, including retargeting visitors who have previously interacted with our Service
• Create "lookalike audiences" of people similar to our existing customers

When the Meta Pixel fires, the following information may be shared with Meta:

• IP address
• Browser and device information (user agent, screen size, operating system)
• Referring URL and pages visited on our Website
• Actions you take on our Website (button clicks, form submissions, conversions)
• A Meta-assigned identifier (such as the _fbp cookie); if you are logged into Facebook or Instagram, Meta may also associate this activity with your Meta account
• Standard and custom event data we configure

This information is processed by Meta in accordance with Meta's Data Policy, available at https://www.facebook.com/privacy/policy. We and Meta act as joint controllers for the collection and transmission of this data under applicable European law, pursuant to Meta's Controller Addendum (https://www.facebook.com/legal/controller_addendum).

How to opt out of Meta Pixel tracking:

• Adjust your Facebook ad preferences at https://www.facebook.com/adpreferences
• Adjust your Instagram ad preferences in your Instagram account settings
• Use the Digital Advertising Alliance opt-out at https://optout.aboutads.info
• Use the Network Advertising Initiative opt-out at https://optout.networkadvertising.org
• For European users: https://www.youronlinechoices.com
• Enable "Do Not Track" or Global Privacy Control (GPC) signals in your browser; we honor GPC signals as a valid opt-out request from California residents
• Submit a Do Not Sell or Share request as described in the "Your California Privacy Rights" section

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring usage.
• To manage your Account, including registration and access to features.
• For the performance of a contract, including the development, compliance, and undertaking of any contract with us through the Service.
• To contact you by email, phone, SMS, or push notifications regarding updates, security notices, or service-related information.
• To provide you with news, special offers, and general information about goods, services, and events similar to those you have purchased or inquired about, unless you opt out.
• To manage your requests.
• For business transfers, including evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or sale.
• For advertising and marketing, including delivering targeted advertising on third-party platforms (such as Meta), measuring ad performance, and building custom and lookalike audiences.
• For analytics and Service improvement, including identifying usage trends, measuring promotional campaign effectiveness, and improving our Service, products, and your experience.
• To train and improve AI features, in aggregated or de-identified form, where permitted by your subscription agreement.

Sharing of Your Personal Data

We may share your personal information in the following situations:

With Service Providers: to monitor and analyze the use of our Service, deliver the Service, process payments, host data, and communicate with you. Our Service Providers include cloud infrastructure providers, payment processors, analytics providers (including Hotjar), email and messaging providers (including Loops and Intercom), AI and machine learning providers (including OpenAI), and customer relationship management providers (including Salesforce).

With Advertising Partners: including Meta Platforms, Inc., for the purposes described in the "Advertising Partners and Meta Pixel" section. Under California law, the transmission of personal information to advertising partners for cross-context behavioral advertising may be considered "sharing" or "selling" of personal information. See "Your California Privacy Rights" below.

For business transfers: in connection with any merger, sale of Company assets, financing, or acquisition.

With Affiliates: who will be required to honor this Privacy Policy.

With business partners: to offer you certain products, services, or promotions.

With other users: when you share information in public areas.

With your consent: for any other purpose.

For legal reasons: to comply with legal obligations, respond to lawful requests by public authorities, protect our rights, prevent wrongdoing, or protect personal safety.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), provides you with specific rights regarding your personal information.

Your Rights

Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collecting or sharing it, and the categories of third parties with whom we share it.

Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

Right to Correct: You have the right to request that we correct inaccurate personal information.

Right to Opt Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information, including for cross-context behavioral advertising.

Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information, you have the right to limit its use and disclosure.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Sale and Sharing of Personal Information

We do not sell personal information for monetary consideration. However, our use of advertising cookies and pixels (including the Meta Pixel) to deliver targeted advertising and build advertising audiences may be considered "sharing" of personal information for cross-context behavioral advertising under California law.

In the past twelve (12) months, we have shared the following categories of personal information for cross-context behavioral advertising: identifiers, internet or network activity, and inferences.

We do not knowingly sell or share the personal information of consumers under the age of 16.

How to Exercise Your Rights

To exercise your right to opt out of sale or sharing, you may:

• Click the "Do Not Sell or Share My Personal Information" link in the footer of our Website
• Email us at info@crewcamapp.com with the subject line "California Privacy Request"
• Configure your browser to send a Global Privacy Control (GPC) signal, which we honor as a valid opt-out request

To exercise your other rights (right to know, delete, correct, or limit use), email us at info@crewcamapp.com. We will verify your identity before processing your request, typically by matching information you provide against information in our records. You may designate an authorized agent to make a request on your behalf, subject to verification.

We will respond to verifiable requests within 45 days, with a possible 45-day extension where reasonably necessary.

Your European Privacy Rights (GDPR / UK GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation ("GDPR") and equivalent laws:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing, including for direct marketing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Legal bases for processing: We process your personal data on the following legal bases: (a) performance of a contract with you; (b) your consent (for marketing, advertising cookies, and the Meta Pixel); (c) compliance with legal obligations; and (d) our legitimate interests in operating, improving, and securing the Service, where not overridden by your rights.

Cookies and the Meta Pixel: For users in the EEA, UK, and Switzerland, advertising and analytics cookies (including the Meta Pixel) will not be set without your prior consent.

International transfers: Your personal data may be transferred to and processed in the United States and other countries where data protection laws may differ. Where required, we rely on Standard Contractual Clauses approved by the European Commission and other appropriate safeguards.

To exercise any of these rights, contact us at info@crewcamapp.com.

Do Not Track and Global Privacy Control

Some browsers offer "Do Not Track" ("DNT") signals or Global Privacy Control ("GPC") signals. We honor GPC signals from California residents as a valid opt-out of sale and sharing under the CCPA/CPRA. Because there is no industry-standard interpretation of DNT signals, we do not currently respond to DNT signals other than as described above.

Children's Privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us at info@crewcamapp.com and we will take steps to delete such information.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Specifically:

• Account information: for the duration of your account plus up to 7 years after closure for tax, audit, and legal compliance purposes
• Photos, videos, and project content: for the duration of your account, unless you delete them earlier
• Usage Data and analytics: typically up to 26 months
• Advertising and Pixel data: typically up to 180 days, or as set by the advertising platform
• Marketing communications data: until you opt out, plus a reasonable suppression period
• Legal compliance records: as required by applicable law

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices in the United States and any other places where the parties involved in processing are located. By using the Service, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your jurisdiction. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to delete or request that we assist in deleting Personal Data we have collected. You may update, amend, or delete your information at any time by signing in to your Account, visiting account settings, or contacting us at info@crewcamapp.com.

We may retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other Legal Requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of the Company; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of users or the public; or protect against legal liability.

Security of Your Personal Data

The security of your Personal Data is important to us. We implement commercially reasonable technical, administrative, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and, where appropriate, by email or a prominent notice on our Service prior to the change becoming effective. We will update the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us at:

Email: info@crewcamapp.com
Website: https://www.crewcamapp.com/contact

A Note From Us

CrewCam is built by a team that genuinely cares about the people who use it. We know privacy policies are dense. But the spirit behind it is simple: your data is yours, your photos and job site work belong to you, and we're going to treat both with respect. And do our best to create a great experience.

If anything in this policy is confusing, if you want to know exactly what we have on file for you, or if you just want to talk to a real person about how we handle your information, reach out anytime. No ticket system, no runaround. Email info@crewcamapp.com and you'll hear back from someone on our team.

We want to take care of you. Thanks for trusting us with your work.

— The CrewCam Team